Plodyo Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement between you and Plodyo ("we", "us", or "our") governing your access to and use of the Plodyo platform, including all features, content, and services made available at www.plodyo.com. By creating an account, accessing the platform, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use the platform.
Last Updated: June 10, 2026
Eligibility and Account Types
Plodyo serves families, educators, and organisations across three distinct account types. Each account type carries specific eligibility requirements and responsibilities. By registering, you represent and warrant that you meet the applicable eligibility criteria.
Parent and Guardian Accounts
Parent accounts may only be created by individuals who are at least 18 years of age and who are the legal parent or guardian of any child profiles created under the account. By registering, you confirm that all information provided during registration is accurate and complete, and that you accept full legal responsibility for all activity conducted through your account, including your child's use of the platform. You must obtain verifiable parental consent before adding any child profile, in compliance with the Children's Online Privacy Protection Act (COPPA).
Educator Accounts
Educator accounts are available exclusively to licensed teachers, tutors, and accredited educational professionals operating within a lawful educational context. By registering as an educator, you represent that you hold valid educational credentials or institutional authorisation, that you will use the platform solely for legitimate educational purposes, and that you will comply with applicable student privacy regulations, including the Family Educational Rights and Privacy Act (FERPA) where applicable. You are solely responsible for all classrooms, student data, and activity managed under your account. You must not add students or share access without appropriate institutional and parental consent.
Organisation Accounts
Organisation accounts are available to registered businesses, schools, childcare providers, non-profit organisations, and other legal entities. The individual who creates the organisation account represents and warrants that they have full legal authority to bind the organisation to these Terms. The organisation assumes responsibility for all administrators, members, and activity conducted under its account. The organisation must ensure that all members are informed of and comply with these Terms, and must immediately remove any member who breaches them.
Age Restrictions and Child Safety
The Plodyo platform is not intended for direct, unsupervised use by children under the age of 13. Children's profiles, content preferences, and story data are managed exclusively by a verified parent, guardian, or authorised educator account holder. We are committed to compliance with COPPA, FERPA, and other applicable child safety regulations. Any use of the platform that circumvents parental controls or misrepresents the age of users is a material breach of these Terms.
Subscriptions, Billing, and Credits
Plodyo offers both free-tier access and paid subscription plans. Access to AI story generation, video creation, audiobooks, personalised stories, and advanced library features requires an active paid subscription. The following terms govern all billing, renewals, credits, and cancellations.
Subscription Plans
Plodyo offers individual consumer plans (Starter, Family, and Enterprise) as well as B2B plans for educators (Pro) and organisations (Starter, Family, and Enterprise per-seat plans). Full details of plan features, inclusions, and current pricing are set out on our Pricing page at www.plodyo.com/pricing. Plan features are subject to change with reasonable prior notice to existing subscribers.
Billing and Automatic Renewal
All paid subscriptions are billed on a monthly recurring basis through our payment processor, Stripe. Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. By subscribing, you expressly authorise Plodyo to charge your nominated payment method on a recurring monthly basis without further authorisation. You are responsible for ensuring your payment details remain current and valid.
Credits and Allocation
Paid plans include a monthly credit allowance used for AI-powered features including story generation and video generation. Credits are allocated at the start of each billing cycle and reset on renewal. Credits do not accumulate, roll over, or carry forward to the next billing period. For B2B plans, credits are allocated per seat in accordance with the plan tier purchased. The number of credits per seat is as follows: Starter — 0 credits per seat; Family — 60 credits per seat; Enterprise — 300 credits per seat; Educator (Pro) — 100 credits per classroom. Unused credits at the end of a billing period are forfeited.
Free-Tier Access
Free accounts are granted limited access to a curated selection of library stories specifically designated for free users. Free accounts do not include access to AI story generation, video creation, audiobook narration, personalised story features, advanced search and filtering, or the full story library. These features are exclusively available to active paid subscribers.
Cancellations
You may cancel your subscription at any time through your Account Settings page. Cancellation takes effect at the end of the current billing period. You will retain full access to paid features until the period ends. Cancellation does not entitle you to a refund of any charges already processed for the current period. Following cancellation, your account will revert to free-tier access.
Refunds
Plodyo does not offer prorated refunds for unused portions of a billing period. If you believe a charge was made in error or you are experiencing exceptional circumstances, you may submit a written refund request to support@plodyo.com within 7 days of the relevant charge. All refund requests are assessed on a case-by-case basis at our sole discretion. We are not obligated to issue refunds beyond those required by applicable consumer protection law.
Price Modifications
Plodyo reserves the right to modify subscription pricing at any time. We will provide at least 30 days' advance written notice of any price changes to the email address registered on your account. Your continued use of the service after the effective date of a price change constitutes your acceptance of the revised pricing. If you do not accept the new pricing, you must cancel your subscription before the change takes effect.
Content, Intellectual Property, and AI Generation
Plodyo uses artificial intelligence to generate stories, images, audio narrations, and videos. The following provisions govern the ownership, use, and limitations of all content on or generated through the platform.
AI-Generated Content
Stories, illustrations, audio narrations, and videos generated through Plodyo are produced by third-party AI model providers, including OpenAI, Anthropic, ElevenLabs, and Replicate (Kling). All AI-generated content is provided for personal, family, and educational use only. Plodyo does not warrant the accuracy, completeness, educational suitability, or absolute age-appropriateness of AI-generated content. Outputs are probabilistic in nature and may occasionally contain unexpected results. Plodyo is not liable for content produced by third-party AI providers. Parental and educator supervision of AI-generated content is strongly recommended.
Your Input Content
You retain full ownership of the inputs you provide to the platform, including story prompts, character names, story topics, and personalisation preferences ("Input Content"). By submitting Input Content, you grant Plodyo a non-exclusive, worldwide, royalty-free licence to process and transmit your Input Content solely for the purpose of providing the requested services, including transmitting it to third-party AI providers for generation. Plodyo does not use your Input Content to train or fine-tune AI models. You represent that all Input Content you provide is lawful, appropriate for children, and does not infringe the intellectual property rights of any third party.
Plodyo Intellectual Property
All platform content, materials, and technology not created by individual users — including but not limited to the Plodyo name, logo, trademarks, brand identity, the curated story library, series content, user interface design, software, source code, and platform architecture — are the exclusive intellectual property of Plodyo and are protected by applicable intellectual property laws. No rights in Plodyo's intellectual property are transferred to you by virtue of your use of the platform. You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit Plodyo's proprietary content without prior written authorisation.
Library and Series Content
Stories and series available in the Plodyo library are curated, commissioned, or produced by Plodyo and are licensed to users for personal, non-commercial viewing and listening only. You may not download, reproduce, republish, sell, sublicense, or otherwise distribute library content without Plodyo's express written consent. Violation of this provision may result in immediate account suspension and legal action.
Prohibited Content
You must not use Plodyo to generate, upload, store, transmit, or distribute content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, sexually explicit, violent, or otherwise objectionable or inappropriate for children. Plodyo reserves the right to review, remove, or restrict any content that we determine, in our sole discretion, violates these Terms or is otherwise harmful to users or to the platform. We may report unlawful content to appropriate authorities without notice.
Acceptable Use
Your use of Plodyo must at all times be lawful, responsible, and consistent with the platform's purpose as a children's educational storytelling service. The following rules apply to all account holders.
Prohibited Activities
You must not: (a) use the platform for any unlawful purpose or in violation of any applicable local, national, or international law or regulation; (b) attempt to gain unauthorised access to any part of the platform, its servers, databases, or connected systems; (c) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the platform; (d) use automated scripts, bots, scrapers, or other tools to access, extract data from, or interact with the platform; (e) create multiple accounts to circumvent subscription restrictions, credit limits, or account suspensions; (f) impersonate any person or entity or misrepresent your affiliation with any person or entity; (g) use the platform in any manner that could damage, overload, or impair the platform's performance or availability.
Educator and Organisation Administrator Responsibilities
Educators and organisation administrators bear additional responsibilities for ensuring that all users, members, classrooms, and student accounts under their control comply with these Terms. Administrators must not add users to their account without the appropriate institutional or parental consent. Administrators are responsible for promptly removing or disabling access for any member who breaches these Terms. Failure to maintain adequate oversight of your account may result in suspension or termination of the entire organisation or educator account.
Account Security and Credential Confidentiality
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any access tokens. You must not share your login credentials with third parties. You must notify Plodyo immediately at support@plodyo.com if you become aware of or suspect any unauthorised access to your account. Plodyo is not liable for any loss, damage, or liability arising from your failure to protect your account credentials or from unauthorised use of your account.
Accurate Registration Information
You agree to provide accurate, current, and complete information during registration and to maintain the accuracy of that information throughout your use of the platform. Providing false or misleading information, particularly regarding educator credentials, organisational identity, or parental status, is a material breach of these Terms and may result in immediate account termination.
Disclaimers and Limitation of Liability
Please read this section carefully as it materially affects your legal rights. Plodyo provides its services on an 'as is' and 'as available' basis, and our liability to you is subject to significant limitations.
No Warranty
To the fullest extent permitted by applicable law, Plodyo expressly disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that AI-generated content will be accurate, age-appropriate in all circumstances, culturally sensitive, or free from unexpected or inappropriate outputs. Parental and educator supervision of generated content is strongly advised at all times.
Limitation of Liability
To the fullest extent permitted by applicable law, Plodyo and its officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind arising out of or in connection with your use of or inability to use the platform, including but not limited to loss of data, loss of credits, loss of revenue, loss of goodwill, service interruptions, or any other intangible losses, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the platform shall not exceed the total amount paid by you to Plodyo in the three calendar months immediately preceding the event giving rise to the claim.
Third-Party Services
The platform integrates with and relies upon third-party service providers, including Stripe (payment processing), Supabase (database and authentication), OpenAI and Anthropic (AI story generation), ElevenLabs (audio narration), Replicate/Kling (video generation), and Trigger.dev (background task processing). Plodyo is not responsible for the availability, performance, security practices, or data handling of these third-party providers. Your use of third-party services through or in connection with the platform is governed by each provider's own terms of service and privacy policy.
Force Majeure
Plodyo shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including without limitation internet outages, third-party service disruptions, denial-of-service attacks, natural disasters, pandemic, regulatory actions, or any other event of force majeure.
Termination and Suspension
Plodyo reserves the right to suspend or terminate access to the platform for any account that breaches these Terms or engages in conduct that is harmful to the platform, its users, or third parties.
Termination by Plodyo
We reserve the right to suspend or permanently terminate your account at any time, with or without prior notice, if we determine in our sole discretion that you have violated any provision of these Terms, engaged in fraudulent or unlawful activity, misrepresented your identity or credentials, or if we are required to do so by applicable law or court order. Where circumstances permit, we will provide reasonable advance notice of termination. In cases involving severe violations, illegal activity, or immediate risk of harm, we may terminate without notice. Termination does not relieve you of any outstanding payment obligations.
Termination by You
You may close your account at any time by accessing your Account Settings page or by submitting a written request to support@plodyo.com. Upon closure, your access to paid features and all generated content will cease. Your data will be handled in accordance with our Privacy Policy and applicable data retention requirements.
Effect of Termination
Upon termination of your account for any reason, all rights and licences granted to you under these Terms shall immediately cease. Any subscription fees paid for the current billing period are non-refundable unless otherwise required by applicable law. The following provisions survive termination and remain in full force and effect: sections relating to intellectual property, user-generated content licences, disclaimers, limitation of liability, indemnification, and governing law.
Indemnification
You agree to indemnify, defend, and hold harmless Plodyo and its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the platform in violation of these Terms; (b) your Input Content; (c) your violation of any applicable law or third-party right; or (d) any breach of your representations or warranties under these Terms.
Governing Law, Disputes, and General Provisions
These Terms are governed by applicable law. We encourage users to contact us directly to resolve any concerns informally before initiating formal proceedings.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Plodyo is incorporated and operates, without regard to its conflict of law principles. Users accessing the platform from jurisdictions outside this territory acknowledge that local mandatory consumer protection laws may continue to apply to the extent required by applicable law.
Informal Resolution
Before initiating any formal legal proceedings, you agree to contact Plodyo at support@plodyo.com with a written description of your complaint, the nature of the dispute, and your proposed resolution. We will endeavour in good faith to resolve the dispute within 30 days of receipt. This informal resolution step is a condition precedent to initiating any formal legal action.
Formal Dispute Resolution
If informal resolution is unsuccessful, any disputes, claims, or controversies arising out of or relating to these Terms or your use of the platform shall be resolved by binding arbitration or, where arbitration is not permissible under applicable law, by the courts of competent jurisdiction. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Plodyo.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of these Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Entire Agreement
These Terms, together with our Privacy Policy (available at www.plodyo.com/privacy-policy), constitute the entire agreement between you and Plodyo with respect to your use of the platform and supersede all prior agreements, understandings, representations, and negotiations between the parties relating to the same subject matter.
Amendments to These Terms
Plodyo reserves the right to amend or update these Terms of Service at any time. In the event of material changes, we will notify registered users by email and post a prominent notice on the platform at least 14 days before the changes take effect. Minor or non-material changes may take effect immediately upon posting. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the platform and close your account before the changes take effect.
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, or if you wish to report a violation, please contact our support team. We aim to respond to all enquiries within 3 business days.
Contact Support